Returns and Exchanges
Your satisfaction with a word embroidered pillow is most important to me. Returns and exchanges are happily given when the request is made within 15 days of receipt. However, the returned item must be first received by me. The returned or exchanged good(s) must not be damaged, containing pet hair or a smoke odor. Exception to damaged good is made when a carrier delivered damaged good(s). Please don't hesitate to contact me with your questions.
Refunds the cost of the item for returned items are made within 3-5 days of my receiving it. Note: refunds are not given on returned items for the cost of shipment to and from.
You Can Request a Free Fabric Swatch
To avoid the inconvenience of having to return an item, in most cases, I can send you a free fabric swatch (sufficient to fit into a #10 business envelop). If you are unsure of a color, please don't hesitate to make this request prior to purchase. If you are unsure of the best size that you need, use craft paper or newspaper and cut it to the size you believe you will need. Or if you already have a pillow insert available, use it to help determine an appropriate size.
For exchanges, the returned item must be received first, the replacement item will then be shipped within 3- 5 days of receipt. If the returned item is priced more than the item to be exchanged, a refund of the difference will be made.
NOTE: CUSTOM ORDERS ARE NOT REFUNDABLE
If the pillow cover is damaged due to shipping, please contact me within 3 days of receipt of the item, preferably with a photo documenting the damage. Where possible, a replacement will be sent. If the item is a one of kind, with your acceptance a different one may be made, generally with different fabric and thread color for embroidered. Otherwise, please return the damaged item. A full refund will be made upon my receiving the item. This will include return postage paid. My job will be to resolve the cost of the item and shipping with the carrier, so this documentation will be necessary. If the package is lost in shipping, again I will send you a replacement. And again, I will contact the carrier. Still, it may be necessary for you to assist with resolving the issues with the carrier.